FAQ

Brand

Scouts are adventurous, curious, and journey off the beaten path. Here at Scout, we strive for the same. Scout’s mission is to be the most trusted seafood brand in North America while reducing food waste and protecting our oceans. We are carving out our path in the canned seafood space, and straying away from the traditional industry. We want you to come along for the adventure.

We have some new and exciting products launching soon. Sign up here to be the first to know!

Sourcing

We prioritize North American sourcing for all of our products. All of our seafood is from North American waters, so it is ethical and traceable. To learn more about our sourcing by species, check out our responsibility page here

MSC is the Marine Stewardship Council. The blue fish means that products are wild, traceable, sustainable: the blue fish label is only applied to wild fish or seafood from fisheries that have been certified to the MSC Fisheries Standard, a science-based set of requirements for sustainable fishing. 

Scout’s lobster and tuna products are MSC certified. It is clearly labelled on our package, and each product can  can be traced to a certified sustainable fishery. 

To learn more about MSC’s mission, please visit their site www.msc.org. 


Enjoying Scout

Products are best stored at room temperature in a cool dry place. 

Our canned seafood line has a three-year shelf life from the date of production. Each can includes a best before date on the bottom of the can.

Scout products are ready to enjoy straight out of the can, or they can be added to your favorite recipe, see some inspiration here

The can is lined and it's safe to re-heat. Our products are cooked in the can, not beforehand, so it's safe to heat the product in the can. Be mindful of not blasting it with too much heat as it's already cooked. You just want to warm it up!

Nutritionals

Our production facilities are nut-free, and our facilities perform allergen checks regularly. Our products are sesame and nut-free, however, our spice blends are mixed in a facility that manufactures other products, including sesame. 

Scout products may contain dairy and shellfish. Please read the label of each product before consuming!

We strongly recommend consulting with your doctor as we can't give out health suggestions or recommend what is best for each individual.

Our mussels are certified organic from PEI. The ocean floor and waters are consistently tested and only biodegradable and environmentally friendly materials are used for seeding and packing. Our lobster and tuna is wild-harvested, and our trout is responsibly farmed. 

We prioritize local products for our seafood here in North America. All of our other ingredients are grown/processed in North American whenever possible (e.g. our Sunflower Oil is from a fourth-generation family farm in Ontario, Canada).

Scout products are all-natural and contain zero additives or preservatives. 

Scout sources our tuna from the Pacific Northwest and the population is tested annually for mercury via the Canadian Highly Migratory Species Foundation (CHMSF). Analysis of mercury in BC Albacore falls well below safety standards set by the Canadian Food Inspection Agency and the USFDA. 

Our trout are farmed and raised in lake net pens in Ontario lakes. The trout are fed certified sustainable feed that meets their dietary requirements for a happy and healthy trout. Every year, the CFIA samples our trout, which on average have levels below 0.01ppm of mercury, well under the limit deemed safe for consumption.

Both lobster & mussels are naturally low in mercury. We do not test our Lobster and Mussels because there are no mercury concerns given the diet and maturity of those species. Mercury is a concern for highly migratory species that feed for several years or decades on smaller fish which causes them to accumulate mercury (Marlin, Swordfish, etc.)

Packaging

There is little to no production of cans with BPA anymore, and has been phased out over the past few decades. Rest assured, our cans are BPA-free and are lined with a lacquer called Organosol, to help maintain the integrity of the can when combined with acidic foods, such as the tomato sauce in our mussels.

We’ve thought a lot about packaging in both terms of environmental impact and design. We decided to package our cans within a box to ensure that we had space to share our story and environmental practices. Our packaging includes information on sourcing, production, recipe pairing suggestions, facts on ocean sustainability, and our 1% for the ocean program. The box is made from recycled materials and non-toxic water-soluble ink. We choose a unique can shape that is BPA-free and recyclable. We will never create packaging with plastic… ever. It can be a challenge balancing branding with low-impact packaging and we are happy with where we’ve landed.

All of our Scout products reflect the true cost of the seafood and ingredients. We ensure the responsible sourcing of our seafood, and that everyone (fishermen and factory workers) in our supply chain is paid fairly. All of our seafood is caught in North American waters, and all of our products are hand-cut and hand-packed. Our sourcing and processing methods are inherently more costly in comparison to commodity prices of fresh and frozen seafood, but it’s something we’re not willing to compromise on. We reinvest back into our fishing communities through our 1% for the Planet contributions. 

Check out our blog post here to learn more.

Canning

The canning process starts with sourcing the highest quality ingredients. We hand-cut and hand-pack each of our cans. The cans are then put into a retort, and all oxygen is removed from the can through heat and pressure. This allows the ingredients to be preserved and cooked and a regulated temperature to adhere to health and safety standards and guarantee long shelf life. No additives or preservatives are used whatsoever. 

At Scout, our products are made commercially in federally inspected and licensed facilities. Our products are made with great care by skilled professionals with full FDA and CFIA (Canadian Food and Inspection Agency) compliance. Our East Coast production partner is also BRC certified and has been in operation since 1955, while our West Coast production partner has been in operation since 1961.

Scout products are all-natural and our seafood is cut and packed by hand. On rare occasions, there is a chance you will find a small piece of shell or bone in your can. We do not use mechanical separation with our products to ensure a higher quality seafood experience.

Shipping

To find a store near you, please use our store locator here

We currently ship to Canada and the USA. Sign up for our newsletter here to find out when we start shipping internationally.

US

We offer USPS Priority Mail and USPS Priority Mail Express options at the checkout. We offer free USPS Priority Mail shipping and if you would like your shipping expedited you can select Priority Mail Express. Please allow 1-3 business days to process orders. Please note that USPS Priority Mail is a standard service, and your delivery could take longer than what is calculated at checkout.

Canada 

We offer Canada Post and Canada Post Xpresspost options at the checkout. Please note that Canada Post is a standard service, and your delivery could take longer than what is calculated at checkout. Canada Post Xpresspost is our express shipping option. Please note any orders made over the weekend will be shipped out the next business day.

Please allow 5-7 business days for your products to ship. Due to the impact of COVID-19, there may be delays once shipments are with the carrier due to increased demand for home delivery. Most carriers are experiencing longer than usual delivery windows and a delay in showing tracking updates.

Items marked as “pre-order” are not currently in stock at our shipping facilities but are in production and will be shipped to you as soon as we receive them. Orders containing a “pre-order” item will not ship until all items in your order have arrived from our cannery.

My Order

Use this text to answer questions in as much detail as possible for your customers.

We offer free shipping for any order over $75CAD and $50USD. Digital products such as gift cards and donations do not count towards your order total to qualify for free shipping.

All it means is that your item has not been scanned by the carrier yet. Tracking information should appear in 1 to 3 business days. 

We typically ship 2 - 3 business days after we receive your order. Depending on where you live, you can expect to have your order delivered to you in 7 - 10 business days. Orders are not fulfilled over the weekend.

If you have experienced any issues with your order we would love to hear from you. Perishable goods such as food cannot be returned. Please note, we only replace items if they are defective or damaged. Send us an email at info@scoutcanning.com and we will be happy to chat and resolve any issues.

Once your package leaves Scout’s warehouse shipping liabilities are with the carrier. Missing package claims must be filed by the customer. Once the package is marked delivered by the carrier, packages become the customer’s responsibility. Scout is not responsible for missing packages due to carrier or customer issues.

Scout Subscriptions

No, you can cancel your subscription at any time.

If you haven’t created an account yet, you can do so here. Use the same email you used for your purchase, and you will be able to access your previous orders and any subscriptions.

To cancel your subscription, you will first need to log in to your account. If you haven’t created an account yet, you can do so here. Use the same email you used for your purchase. After your account is created, click the Subscriptions tab, next to each of the products you will see a clickable Pause & Cancel button.

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one.

In the Billing Information tab, you'll find the current method of payment along with the current billing address. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file. Note - this is not the shipping address.

Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Yes! Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date. You can also select Swap and select the replacement product.

Wholesale

Please complete the form here or reach out to wholesale@scoutcanning.com directly for all wholesale inquiries. 

What If I Have Questions Not Addressed Above?

Please email us at info@scoutcanning.com and we will get back to you as soon as we can. Please note that our customer service is available 8am - 5pm PST Monday - Friday.