Shipping Policy

Please email info@scoutcanning.com for all general inquiries. Please note that our customer service is available 8am - 5pm PST Monday - Friday

We offer USPS Priority Mail and USPS Priority Mail Express options at checkout. We offer free USPS Priority Mail shipping and if you would like your shipping expedited you can select Priority Mail Express. Please allow 1-3 business days to process orders.Please note that USPS Priority Mail is a standard service, and your delivery could take longer than what is calculated at checkout.

We ship our products within 3 business days, however due to the impact of COVID-19, there may be delays once shipments are with the carrier due to increased demand in home delivery. Thank you for your patience during this time. Additionally, USPS is experiencing longer than usual delivery windows and a delay in showing tracking updates.

USPS is providing updates regarding these delays here: USPS Coronavirus Updates: Expected Delivery Changes. If you cannot receive deliveries from USPS at your delivery address due to this impact or for another reason, please email orders@scoutcanning.com, and we can assist you with choosing an alternate carrier for your order. Please note that our customer service is available 9am - 8pm PST Monday - Friday

Yes, you may choose an expedited shipping option in your checkout options

Currently we only offer shipping in Canada and the US. Sign up for our newsletter to find out when we start shipping internationally 

When your order ships, we will send you a tracking number.

Returns and Exchanges

If you have experienced any issues with your order we would love to hear from you. Perishable goods such as food cannot be returned. Please note, we only replace items if they are defective or damaged. Send us an email at info@scoutcanning.com and we will be happy to chat and resolve any issues. 

Please refer to the delivery service provider and reference the tracking code provided with your order. Scout is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. 

Once your package leaves Scout’s warehouse/fulfillment center until it is delivered to your address, shipping liabilities are with USPS. Missing package claims must be filed by the customer.  Once the package is marked delivered by USPS, packages become the customer’s responsibility, and Scout is not responsible for missing packages. You may file a missing package claim with USPS here.

Product Details

The canning process starts with sourcing the highest quality ingredients. We handcut and handpack each of our cans. The cans are then put into a Retort, and all oxygen is removed from the can through heat and pressure. This allows the ingredients to be preserved and cooked and a regulated temperature to adhere to health and safety standards and guarantee a long shelf life. No additives or preservatives are used whatsoever. 

Scouts are adventurous, curious and journey off the beaten path. Here at Scout, we strive for the same. Scout’s mission is to be the most trusted seafood brand in North America while reducing food waste and protecting our oceans. We are carving out our own path in the canned seafood space, and straying away from the traditional industry. We want you to come along for the adventure.

Scout products are ready to enjoy straight out of the can, or they can be added to your favourite recipe, see some inspiration here!

Check out our recipe page for inspiration and pairing suggestions. Some of our favorites are: trout and dill fritters, our classic Scout lobster roll and mussels on toast.

We prioritize North American sourcing for all of our products. All of our seafood is from North American waters and is ethical & traceable. 

Our mussels are certified organic from PEI. In order to be certified organic, the ocean floor and waters are consistently tested and biodegradable and environmentally friendly materials are used for seeding and packing. Our Lobster is wild harvested and our trout is responsibly farmed. 

Scout products are all natural and contain zero additives or preservatives. 

Scout products may contain dairy and shellfish.

Scout products are all natural and our seafood is cut and packed by hand. In rare occasions, there is a chance you will find a small piece of shell or bone in your can. We do not use mechanical separation with our products to ensure a higher quality seafood experience. 

Products are best stored at room temperature in a cool dry place.

There is an expiry date on each can and the product is shelf stable for 3 years unopened 

We have some new and exciting products launching soon. Sign up here to be the first to know!

Scout Subscriptions

No, you can cancel your subscription at any time.

If you haven’t created an account yet, you can do so here https://enjoyscout.ca/account/register. Use the same email you used for your purchase, and you will be able to access your previous orders and any subscriptions.

In order to cancel your subscription, you will first need to log in to your account. If you haven’t created an account yet, you can do so here https://enjoyscout.ca/account/register. Use the same email you used for your purchase. After your account is created, click the Subscriptions tab, then next to each of the products you are subscribed to is a Pause or Cancel button.

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one.

In the Billing Information tab you'll find the current method of payment along with the current billing address. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file. Note - this is not the shipping address

Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Yes! Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date. You can also select Swap and select the replacement product.

What If I Have Questions Not Addressed Above?

Please email us at info@scoutcanning.com and we will get back to you as soon as we can. Please note that our customer service is available 8am - 5pm PST Monday - Friday.